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The adoption of unified communication (UC) is accelerating as businesses recognize its value by bringing together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. A successful UC...
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Executive summary BYOD (bring-your-own-device) is simply employees’ freedom to use a device of their choice for business communications. This initiative has come a long way for mobile devices from a common policy of rolling out a single platform such as a BlackBerry to a select...
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Best of Breed Solutions Can Click for Collaboration Unified communication services provide companies with simple, yet reliable collaboration solutions. Generally speaking, intelligent and integrated communications offer opportunities for businesses to improve daily operations...
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The traditional phone-based call center has evolved into the modern day multi-channel contact center, taking customer interaction from strictly voice to other mediums such as email, web chat, social media and more. As the new contact center standard emerges, smart businesses...
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ShoreTel Proves High Value in TCO Equation for Banks, Distributors and More. Introduction When distributor Russell Sigler tripled in size overnight, the company’s existing Avaya system needed to be replaced just as quickly. Customers in Arizona, California, Idaho, Nevada, New...
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How IP Telephony Systems Enable Businesses to Leverage Fully the Power of UC Get ahead with Unified Communications As IP telephony is moving ahead with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network...
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Contact centers are often viewed as the heartbeat behind an organization since this operation serves as the main point of connection between the business and its customers. As technology advances and customer demands change, contact centers must follow suit and adapt to new...
How-Mobile-Unified-Communications-Transform-Clinical-Workflow
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As healthcare providers continually identify opportunities for clinical system improvement within their health facilities, inefficient collaboration within multi-professional teams is a major challenge. This paper outlines how mobile unified communications (UC) helps improve...
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An effective UC solution should be truly unified—not a loose collection of distinct products, but a single platform with integrated capabilities. It should offer an integrated user interface that allows workers to move seamlessly among multiple modes of communication and provide...
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Unified Communications (UC) solutions can provide an organization with powerful tools that can improve worker productivity, drive revenue generation, improve customer service, maximize profits and reduce the cost of business communications. But customers must carefully select a...

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